Benefits Account Manager

27 Jul 2022 2:46 PM | Anonymous

Company Name:   The Miller Group

City:   Kansas City

State:   MO

Position Description:

The Miller Group is seeking an Account Manager to support the efforts of the companies’ Benefits team. The Account Manager will report to and work closely with an Account Executive.

  * Work closely with the producer to manage client expectations, servicing needs, lead the renewal process and ensure tasks are completed according to service timelines for assigned book.
  * Develop core competencies of Client Management by working with assigned Account Executive mentor.
  * Ensure essential tasks are completed for Account Executives at appropriate times in the service cycle.
  * Facilitate the completion of all aspects of the renewal process in accordance with the identified timelines, and as directed by the Account Executive.
  * Maintain excellent carrier relationships to provide client advocacy at appropriate times.
  * Document client requests in the Client Relationship Management System (CRM) and complete action items with a sense of urgency to ensure all tasks are completed to drive to resolution with Account Executive input as necessary.
  * Resolve client issues with a sense of urgency to avoid disruptions in client service and/or coverage.
  * Conduct client meetings and presentations, either independently or as a partner to the Account Executive (i.e. renewals, informational sessions, etc).
  * Assist producer in developing responses to RFPs and presenting strong finalist presentations.
  * Develop communication materials for clients to outline renewal changes, enrollment procedures, and plan clarifications.
  * Work in conjunction with the Director of Compliance to ensure clients are aware of local, state and federal compliance regulations and quality control guidelines.
  * Inform Producer/Account Executive of situations that could impact account retention and/or client satisfaction.
  * Maintain updated knowledge regarding legislative or industry changes that could impact the organization or its clients.

Position Type:   Full Time

Experience:  Minimum of 2 years of account management experience in a broker or carrier position

Life and Health license is preferred.
  * Intermediate to advanced skill in navigating the Microsoft Office suite, especially Excel and PowerPoint.
  * Minimum of 2 years of account management experience in a broker or carrier position.
  * Previous experience with client management systems, preferred.
  * Excellent communication skills, both face-to-face and in writing.
  * Able to effectively de-escalate difficult client conversations and drive them to resolution. 
  * Proactively identifies client issues to avoid disruptions in client service and/or coverage.
  * Demonstrates strong problem-solving skills and the ability to resolve challenges effectively.
  * Demonstrates excellent interpersonal skills, with the ability to interact well with diverse personalities.
  * Able to operate independently with minimal supervisor intervention.
  * Able to independently apply objective decision-making.
  * Comfortable delivering formal presentations in large group settings.
  * Able to effectively prioritize tasks in a fast-paced environment with a detail-focused approach.

Candidates must be authorized to work in the United States.  
Offers are contingent on passing post offer pre-employment drug screen and background checks.
Equal Opportunity Employer M/F/Disability/Vet 

Education Level:  Bachelor’s degree in a closely related field or any equivalent combination of education and/or experience.

About Company:

The Miller Group was founded in 1961 by Robert E. Miller, with a focus on the construction industry. While this industry expertise remains, we have expanded to include a strong position in a variety of industries. Led by Bob Miller’s sons, Sean and Matt, the company has grown to become one of the top brokerage firms in the Midwest. A commitment to employee well-being, family, faith and community make The Miller Group a great place to work.

The Miller Group’s full-service product offering includes commercial insurance; employee benefits; HR consulting; surety Bonds; safety & loss prevention and private risk management.

How to Apply:  To apply go to our website at and submit your resume.

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