Account Manager

01 Jun 2023 10:13 PM | Anonymous


City, State:   Kansas City, MO

Position Description:

This is a remote opportunity to work for a PBM in the Kansas City area. 

As an Account Manager, you will be the primary day-to-day contact for clients. The Account Manager works collaboratively with other MedOne personnel to build and manage the service relationship with clients, their medical plan administrators, and broker partners.

Essential Job Functions

Build and maintain business relationships by providing prompt and accurate service to promote customer loyalty

First point of client contact for general inquiries such as escalated member issues, plan design questions, etc.

Assist with onboarding new clients

Manage client’s pharmacy benefit design updates, projects, and follow-ups

Organize and maintain client documentation within and outside of CRM

Interact directly with internal and external clients to build positive relationships

Assist with establishing and managing client project parameters and requirements

Assist in creating, analyzing, and presenting prescription drug performance data and client-specific plan recommendations

Attend, present and record notes at client and vendor meetings

Serve as backup to the Member Advocate team when call volume is high

Research and resolve issues about eligibility, claim adjudication, and billing

Attend client benefit fairs and open enrollment meetings

Work Hours | Location

The preference would be that the account manager is based in Kansas City, MO but will also consider Dubuque, IA applicants.

Position Type:  Full Time

Experience:   1 year of related experience.

Intermediate knowledge of Microsoft Office products

Strong time management and prioritization skills in an environment that can present frequent interruption

Strong listening, verbal, and written communication skills that convey understanding and clarity

Desire to educate and consult with clients and business partners to resolve issues and develop solutions

Demonstrated desire to learn new information and share knowledge amongst the team and cross-functionally

Education Level:  Bachelor's Degree in business, marketing, or a related area or equivalent work experience in a related field

About Company:  MedOne is a full-service pharmacy benefit manager (PBM) serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

How to Apply:

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